Refund policy

REFUND POLICY

Due to the nature of food products, we do not accept returns or exchanges of opened products.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at info@perlaaurea.ch and provide photographs of the damaged product and packaging.

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Please note that we do not accept returns for products that have been opened, used, or stored improperly after delivery.