Politique de résiliation

Cancellation & Purchase Policy

At Perla Aurea, we want your shopping experience to be simple and transparent. The following terms apply to subscription purchases made through our online store.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries according to the delivery frequency selected at checkout.

Your payment details are stored securely by our payment provider. You will be charged for each scheduled delivery unless you have chosen to pay for your subscription in advance.

You may manage, modify or cancel your subscription at any time before the next recurring order has been processed. You can access your subscription through the link provided in your order or subscription confirmation emails.

Once a recurring order has already been processed, a cancellation will apply to future deliveries only. Orders that have already been processed or dispatched cannot be cancelled through the subscription cancellation process.

Cancelling your subscription will stop future recurring orders. It does not automatically cancel or refund orders that have already been processed.

Returns and Refunds

Due to the nature of our food products, we generally do not accept returns or exchanges simply because you have changed your mind.

This does not affect your rights in the event that a product is defective, damaged upon delivery or incorrectly supplied.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and provide your order number and photographs of the product and packaging.

For further information regarding returns and refunds, please refer to our Return & Refund Policy.

Contact

If you have any questions regarding your subscription, cancellation or an existing order, please contact us:

Perla Aurea

Email: info@perlaaurea.ch

Website: www.perlaaurea.ch